PTP, otherwise known as “Pit To Pit” is the measurement from one armpit to the other. This measurement is done across the back of a garment while it is flat laying.

The best way to find your PTP measurement: choose a garment you love the fit of and measure armpit to armpit.

Note: If the garment has stretch, your PTP will have a range. The PTP of an item can also be “oversized” and measured “larger” than what you are used to. This often happens with different styles of sleeves such as dolman and drop shoulders.

Weekly! To kick off your weekends in the best way, new REWORKED pieces will drop Fridays! Get them while you can, as they are one-of-a-kind gems! Visit the REWORKED page of our site to see current stock.

All items sold on Hello Love By Chels are final sale due to their unique and/or custom nature. That being said, we want you to be happy with your purchase. Please message us in the “contact us” section if you have a specific issue with your purchase. Visit our Terms of Service section to view more on our policies.

Shipping is determined at checkout based on your location, item size and weight, and your chosen shipping option. We are doing our best to keep shipping costs to a minimum based on what is within our control.

For International Orders: You agree by purchasing through us that you are responsible for paying any fees, duties, tariffs, and/or customs due for your delivery. If the delivery is rejected, a refund/store credit will not be issued.

Yes! It is also FREE! Our pick-up address will be shared with you privately after placing your order . We will also share with you pick-up times.

Start by visiting our page titled “CUSTOMS” on our website. This will guide you through all the specifics needed to be make your one-of-a-kind come to life! Still having issues? Send us a message on the “Contact Us” section of the site.

Please allow up to two weeks for your custom piece to be created. Hello Love By Chels reserves the right to change this timeline based on current demands and will keep the site updated if this changes. Custom orders that are more complex, elaborate, and detailed may also need more production time. However, we want to do our best to get you your custom in a timely manor- as we know you are excited! Please message us in the “contact us” section if you need to work within a specific timeline and want to know if this is possible.

You can reach us anytime via our contact us section of our site. We will do our best to respond in a timely manor.

Rescheduling + Cancellations: We know things come up and life happens. However, please note that any rescheduling or cancellations with less than 24 hours notice will result in a loss of payment (with new payment required). Cancellations will not be refunded. You booked this for yourself for a reason, and we want you to see it through. No running away on this one- not allowing that is where this truly all starts.