Shipping is determined at checkout based on your location, item size and weight, and your chosen shipping option. We are doing our best to keep shipping costs to a minimum based on what is within our control.

Hello Love By Chels ships out orders on business days only.

By purchasing from Hello Love By Chels, you agree that we are not responsible for lost orders and/or delivery times, as these possible issues are determined by and due to the shipping carrier itself. However, please let us know if you are experiencing any major problems.

For International Orders (outside Canada): You agree by purchasing through Hello Love By Chels that you are responsible for paying any fees, duties, tariffs, and/or customs due for your delivery. If the delivery is rejected, a refund/store credit will not be issued and your order will become “abandoned”.